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Understanding Our Terms for a Hassle-Free Experience on Lake Austin

Cancellation Policy at ATX Wakesurf

We understand that plans can change, which is why we've crafted a clear and fair cancellation policy.
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Standard Cancellations

  • More than 72 hours before your booking: Full refund minus any applicable payment processing fees.
  • Between 72 to 48 hours before your booking: 50% refund.
  • Less than 48 hours before your booking: No refund will be provided, but we offer the flexibility to reschedule to a new available date within the next 30 days

Weather-Related Cancellations

If unsafe weather conditions or other unforeseen natural events cause us to cancel your booking:

  • We'll notify you as soon as the decision is made.
  • You'll have the choice of a full refund or rescheduling to another available date.

No-shows

If you fail to show up for your scheduled booking without prior notice:

  • No refund will be provided.
  • Rescheduling will be subject to availability and may incur additional fees.

Group Bookings & Special Events

For larger group bookings or special events:

  • A separate cancellation policy may apply, which will be shared at the time of booking.

Requesting a Cancellation

  • To cancel or reschedule your booking, contact us via email at cancellations@atxwakesurf.com or call our customer service.
  • Ensure to provide your booking reference number and the reason for the cancellation.